Refund Policy:


The Hill Tavern Clent LTD

At Hill Tavern Clent, we aim to provide a friendly and enjoyable experience for all our guests. We understand that plans can change, and we’ve set out our refund policy below to make things fair and transparent for everyone.

When You’re Entitled to a Refund

You may be eligible for a full or partial refund in the following cases:

Event Cancellation (by the venue)

If we cancel an event (e.g. live music night, ticketed event), you will receive a full refund of any ticket or booking fee paid.

Booking Cancellations (by the customer)

  • More than 48 hours’ notice:
    Full refund of any deposit or pre-payment.

  • Less than 24 hours’ notice or no-show:

    Unfortunately, no refund can be issued.

Note: This applies to table bookings with deposits (e.g. for large groups, special menus, etc.).

Food or Drink Complaints

If there is a genuine issue with your food or drink (e.g. incorrect order, undercooked meal, spoiled beverage), please notify a staff member immediately. We’ll offer to:

  • Replace the item

Replacements will not be offered after the meal has been mostly consumed unless there’s a clear fault.

 When Refunds Are Not Offered

  • Change of mind after ordering

  • Late arrival resulting in missed service

  • Adverse weather (unless the event was weather-dependent and cancelled by us)

  • Gift vouchers are non-refundable but can be transferred

How Refunds Are Processed

  • Refunds will be made to the original payment method within 5–7 business days.

  • Cash refunds will only be given for payments originally made in cash.

📞 Need Help?

If you have questions about a refund, please speak to a manager on-site or contact us:

📧 info@hilltavernclent.co.uk
📞 01526886113
📍 31 Adams Hill, Clent, Stourbridge, DY9 9PS.

Thank you for your understanding and continued support of local businesses like ours. We look forward to welcoming you soon!

 

 


Ask for Angela Safety Policy:

 

The Hill Tavern Clent LTD

At The Hill Tavern Clent, we are committed to providing a welcoming and safe environment for all our guests. That’s why we proudly support the Ask for Angela initiative.

What Is “Ask for Angela”?

“Ask for Angela” is a discreet way for anyone feeling unsafe, uncomfortable, or threatened to ask for help from our staff — without needing to explain yourself in front of others.

If you’re on a date or social situation that isn’t going well, or if someone is bothering you and you need help, go to the bar and ask:
“Is Angela working?”

This is our code. Our trained team will recognise it immediately and step in to assist you.

What Happens Next?

When you ask for Angela, a staff member will:

✅ Take you somewhere private and safe
✅ Offer support and help you exit the situation
✅ Call a taxi, friend, or family member if needed
✅ Involve security or police if the situation requires

You’re Not Alone — We’ve Got You.

We know it can be difficult to speak up, especially in a public space. “Ask for Angela” gives you a quiet and safe way to protect yourself or others.

Our staff are here to support you — no questions, no judgement.

Need Help or Have Concerns?

Please speak to a member of our team at any time. Your safety is our priority.

Thank you for helping us make The Hill Tavern Clent a safe and inclusive space for everyone.

 

Privacy Policy:

The Hill Tavern Clent LTD

Effective Date: 01/08/2025

At Hill Tavern Clent, we are committed to protecting your privacy and handling your personal information with care and transparency. This policy explains what data we collect, why we collect it, and how we use and protect it.

What Information We Collect

We may collect and store the following types of personal information:

  • Contact details (name, phone number, email address)

  • Booking information (date, time, number of guests, preferences)

  • Payment information (for events or deposits – processed securely)

  • Email marketing preferences

  • CCTV footage (for security purposes within the premises)

  • Website usage data (via cookies – see Section 6)

How We Use Your Information

We only use your data when we have a legal reason to do so. This may include:

  • Managing your table or event booking

  • Confirming or updating reservations

  • Sending you event updates or promotional offers (if you opt in)

  • Improving our services and website

  • Ensuring the safety and security of our premises

How We Store and Protect Your Data

We take your privacy seriously and protect your information by:

  • Using secure systems to store contact and booking data

  • Limiting access to staff who need the information to perform their role

  • Never sharing your personal data with third parties for marketing purposes without your consent

  • Regularly reviewing and updating our data protection practices

Sharing Your Information

We do not sell or trade your data.

We may share data with trusted service providers (such as booking platforms or payment processors) only where necessary, and only under agreements that ensure your data is secure.

CCTV Use

CCTV is in operation on our premises for the safety of our customers and staff. Footage is stored securely and retained for a limited time, unless required for investigation or legal purposes.

Website & Cookies

Our website may use cookies to improve user experience and analyse traffic. You can choose to accept or decline cookies through your browser settings.

Your Rights

Under data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

📞 Contact Us

If you have any questions about this policy or wish to make a data request, please contact:

📧 info@hilltavernclent.co.uk
📞 01526886113
📍 31 Adams Hill, Clent, Stourbridge, DY9 9PS.

Thank you for trusting us. Your privacy matters to us.